At Vibrant Shoe Style by Skechers Store, we’re committed to delivering comfortable, high-quality footwear to active individuals and style-conscious customers worldwide. Whether you’re looking for performance athletic shoes, casual canvas footwear, or specialized ESD work shoes, we ensure a smooth shopping experience from order to delivery.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

International Shipping

For international customers:

  • All packages are marked with the proper customs declarations
  • Customers are responsible for any applicable customs fees, taxes, or import duties
  • Delivery times may be extended due to customs processing

Returns & Exchanges

We want you to be completely satisfied with your Skechers footwear purchase. Our flexible return policy makes it easy if you need to make a change.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original condition with all tags attached
  • Packaging: Original packaging must be included
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn or damaged footwear
  • Items without original packaging
  • Customized or special order shoes
  • All clearance items (unless defective)

How to Return an Item

Step 1: Contact Our Team

Email our customer service at [email protected] with your return/exchange request using this format:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Vibrant Shoe Style Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name: [Name of Item]
– Size: [Size]
– Reason for Return/Exchange: [Brief Explanation]
– Preferred Resolution: [Refund/Exchange for Size XX/Exchange for Different Model]

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (based on your location)

Step 3: Package and Ship Your Return

Please include:

  • All original items in their boxes
  • Original packing slip or invoice
  • Return authorization number clearly visible

Important: We recommend using a trackable shipping service as you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days after receipt
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original purchase price minus any shipping charges (unless return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We’ll ship your replacement once we receive your return
  • You’ll be responsible for any price differences
  • Standard shipping charges apply for the new item
  • If the item is out of stock, we’ll contact you to discuss alternatives or issue a refund

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Please clearly mark the package as “Returned Goods” to avoid customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return shipping label if applicable
  • You’ll receive a full refund or replacement (your choice)

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM MST

We’re committed to ensuring your complete satisfaction with your Skechers footwear purchase!

Vibrant Shoe Style by Skechers Store
3328 Cambridge Court, Mesa, US 85205