At Vibrant Shoe Style by Skechers Store, we want you to be completely satisfied with your athletic, casual, or dress footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Promise

We stand behind the comfort and quality of our Skechers footwear. Whether you purchased performance cleats, stylish canvas shoes, or specialized Electro Static Dissipative (ESD) footwear, we’ll make the return process as smooth as possible.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be included
  • Request must be made within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn or damaged footwear
  • Items without original packaging
  • Customized or special order shoes

Note: All clearance items are final sale unless defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with your return/exchange request using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Vibrant Shoe Style Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Name of Item] – Size: [Size] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for Size XX/Exchange for Different Model] Please advise on next steps. Thank you, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (based on your location)

Step 3: Package and Ship Your Return

Please include:

  • All original items in their boxes
  • Original packing slip or invoice
  • Return authorization number clearly visible

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after receipt
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original purchase price minus any shipping charges (unless return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price differences
  • Standard shipping charges apply for the new item

If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund.

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Please clearly mark the package as “Returned Goods” to avoid customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return shipping label if applicable
  • You’ll receive a full refund or replacement (your choice)

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM MST

We’re committed to ensuring your complete satisfaction with your Skechers footwear purchase!