Welcome to Vibrant Shoe Style by Skechers Store! We’ve compiled answers to the most common questions about our stylish and comfortable footwear. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

About Our Products

What types of shoes do you offer?
We specialize in comfortable, stylish footwear with a focus on athletic, casual, and dress shoes. Our collection includes basketball shoes, boots, canvas shoes, cleats, and specialized Electro Static Dissipative (ESD) footwear – all designed with Skechers’ renowned comfort technology.
What makes your shoes special?
Our Vibrant Shoe Style collection combines Skechers’ signature comfort with vibrant designs. Many of our styles feature memory foam insoles, flexible outsoles, and lightweight construction for all-day wearability without sacrificing style.
Do you offer wide width sizes?
Yes! Many of our styles are available in multiple width options. Check individual product pages for specific sizing availability.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your shoes to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship worldwide to shoe lovers everywhere! Currently, we deliver to North America, Europe, Australia, most of Africa and South America. Unfortunately, we cannot ship to most Asian countries or some remote regions at this time.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days
How long does order processing take?
We process all orders within 1-2 business days of receiving your payment. Our Arizona warehouse team carefully inspects each item before shipment.
How can I track my order?
Once your order ships, we’ll email you a tracking number and link. For DHL/FedEx shipments, you’ll get real-time updates. EMS provides periodic tracking updates.

Returns & Exchanges

What if my shoes don’t fit?
We want you to love your Vibrant shoes! You may return unworn items within 15 days of delivery for an exchange or refund. Please see our complete Returns Policy for details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will appear on your original payment method within 7-10 business days after processing.

Customer Service

How can I contact customer service?
Our friendly team is happy to help! Email us at [email protected] and we’ll respond within 24 hours. You can also reach us by mail at:
3328 Cambridge Court, Mesa, AZ 85205, USA
Do you offer international customer support?
Yes! Our customer service team can assist you in English, and we’re happy to help customers worldwide (where we ship).

Thank you for choosing Vibrant Shoe Style by Skechers Store – where comfort meets style in every step!